Your computer shouldn’t be a second job.
Call Bryan.
Five minutes waiting for it to start. Twenty minutes to print one page. I’ve been in IT for 30 years. Tell me what you were trying to do and what happened instead. You’ll know what’s wrong and what it costs before I touch anything.
- Free diagnosis
- $99 flat remote fix
- Not fixed? You don’t pay.
- Anywhere in the U.S.
You talk to me, the person who does the work. No call center, no tickets.
10:00 a.m.–9:00 p.m. Central, Monday–Saturday. Hours & directions
Hands-on repair: $149 flat labor at my Columbia, Missouri office, parts at cost.
Thinking of replacing it? Ask me first. The second opinion is free.
Running an office? Business IT, websites and software, quoted before you commit.
Sound familiar?
Everybody has a computer story. Here are a few I can fix, usually without you leaving your chair.
Free · 10 minutes
Before you do what ChatGPT just told you to do to your computer…
AI is great at suggesting fixes. It also sometimes tells people to delete the wrong thing, change settings that are hard to undo, or reinstall Windows when a ten-minute fix would do. Read me what it told you. I’ll tell you if it’s safe, if it’s right, and if there’s an easier way.
If it turns out to need a fix, a remote fix is $99 flat, and if I can’t fix it, you don’t pay.
Yes, you can call about that.
You don’t need to pick a service first. Call and tell me what’s going on. Or, if you want the details, start with the problem that sounds like yours.
At home
At work
- The office needs IT help or a better provider
- Business email or sign-in stopped working
- Faxes will not send or arrive
- Office calls or the network keep dropping
- The website is broken or needs looking after
- The website form says “thank you,” but nothing reaches your inbox
- Staff keep copying customer details between programs by hand
- An office move or IT project needs finishing
Something else? Describe it to me. If I can’t help, I’ll tell you who can.
Here’s what happens when you call.
You bring the problem. I handle the technical part.
Tell me what’s happening.
In your own words. What were you trying to do, and what happened instead? That’s all I need.
Know the price before I start.
I tell you what’s wrong, what it costs and whether it’s worth it. If it isn’t, I’ll say so.
We test it together.
Print the page. Open the email. Join the meeting. It’s done when the thing you needed actually works.
Rather fix it yourself?
Turn ChatGPT into your personal IT guy.
Not every problem needs me. ChatGPT can now do the clicking for you: tell it what’s wrong, and it opens the settings and fixes it while you watch, even from your phone. I’ll show you how to set it up. Eight short lessons.
Not ready to call? Get my free cheat sheet.
One printable page: everyday problems ChatGPT can help with, the scam pop-up rule, and when to call a real person. I’ll email it to you, plus a few short tips over the next week.
Running a business? Tell me where work gets stuck.
The employee who can’t sign in. The form that says “thank you” while your inbox stays empty. The details your team copies by hand. Here’s real work, with what was wrong and what changed.
See all completed projectsOne website supports multiple local offices.
Customers can choose their market and reach pages written for the location and cleaning service they searched for.
A broken placeholder became a working business website.
Families can understand available care, coverage, and the next step from a phone or computer.
You don’t have to explain it perfectly.
One sentence about the problem and a way to reach you is plenty. I’ll get back to you.
Rather talk? Call (573) 687-9015. If you get voicemail, leave your name, number and what’s wrong. I return calls the same business day.
Calls: 10:00 a.m.–9:00 p.m. Central, Monday–Saturday.
Scheduled drop-off: 4205 Philips Farm Rd, Ste 109, Columbia, MO 65201.
A few things you might be wondering.
Do I need to know what’s wrong?
No. Tell me what you were trying to do and what happened instead. That’s plenty to start.
Can you help without me driving anywhere?
Usually, yes. Most problems I fix over a remote session while you watch, anywhere in the U.S. If it needs hands-on work, you can drop it off at my office in Columbia, Missouri.
What if the computer isn’t worth fixing?
Then I’ll tell you, before you spend anything on a repair. If you need a new one, I’ll recommend a couple that fit what you do. I never mark up hardware, and you can buy it anywhere.
I’m nervous about letting someone into my computer.
Good. You should be. Here, you call me, you approve the connection, you watch every click, and you can end it any time. I never call anyone out of the blue.
Do businesses have to sign up for a monthly plan?
No. I’ll fix the one problem and quote it first. Ongoing support is there if you want it later.